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Online Corporate Training Conflict Resolution

Conflict Resolution Online Training

Online Seminar on how to resolve conflict in the your workplace

This is an open online seminar. You can book as an individual employee or as a team.

This online corporate training is a practical, skills-based workshop equips participants with the confidence and techniques to de-escalate tensions, facilitate resolution, and foster collaboration.

Learn how to resolve conflict disputes effectively while maintaining professional relationships and team cohesion

Our half-day Conflict Resolution corporate workshop gives attendees the skills to engage constructively to resolve conflicts with and between colleagues and externally with clients or customers.

What you will learn in this conflict resolution training

Making sense of how conflict arises and escalates
Considering the costs of conflict when we don’t engage effectively
Exploring the ways in which conflict can also be constructive
How to analyse conflict to identify the real issues and engage with each type of issue effectively
Exploring the extent to which individual responses to conflict may vary depending on an individual’s default conflict mode, personality type, generational and cultural background and mental health
How the brain and body responds to stress/distress during conflict and how it affects our capacity for rational problem solving
Conflict resolution principles and processes for a range of situations
Skills to regulate our own emotions and stay calm in the midst of conflict
How to listen deeply to de-escalate strong emotions in others and identify their underlying needs
Skills for assertive communication
How to raise an issue without triggering defensiveness
How to apologise effectively when necessary
How to work effectively with ‘high conflict’ personalities

What you will learn in this conflict resolution training

The Conflict Resolution online training is led by highly experienced facilitators who run the sessions as engaging and interactive conversations.

Sessions are held on Zoom, 9am-1pm.

Online dates:

Friday 12th June, 9am-1pm
Monday 3rd August, 9am-1pm
Friday 4th September, 9am-1pm
Friday 16th October, 9am-1pm
Friday 13th November, 9am-1pm

Cost: $450 per person plus GST

NB: If none of these dates work for you, please email info@ripplelearning.com.au with some preferred alternative options that would work for you if you are booking at least 2 participants.

A certificate of attendance can be provided on request, after completion of the course.