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    Difficult Conversations

    Training that provides the skills needed to navigate interactions with others that you fear may involve escalating emotions and potentially conflict

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    Conversations typically feel ‘difficult’ when we anticipate negative consequences if the interaction doesn’t go perfectly, or if it goes badly. It can feel like the trajectory of these conversations is hard to predict and that we don’t have as much control over the outcome as we would like

    Difficult Conversations training teaches attendees how to have these conversations safely when the stakes are high for the safety and wellbeing of all


    What you will learn in this Difficult Conversations training:

    • Understanding what makes a difficult conversation 'difficult'
    • How your brain and body respond to the stress of these triggering conversations
    • How to prepare effectively for a difficult conversation
    • Techniques to de-activate your own stress response so you can engage thoughtfully and constructively
    • Learn how to listen deeply to de-escalate the stress response of the other person
    • Learn how to identify and acknowledge the underlying needs and interests of the other person so that you can find the best possible path forward
    • The skills of assertive communication
    • How to raise an issue without triggering defensiveness in the other person
    • How to adapt your approach in the context of differing personalities, generations, cultures
    • What to do if you become concerned about the other person's mental health or wellbeing during the conversation
    • How to work effectively with 'high conflict' personalities
    • Strategies to maintain safety for all during difficult conversations
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    Choose what works for you

    You can choose from one of the following workshop lengths.
    1. One Hour - Typically introduces the key concepts and provides an overview of the LEARN to listen model of deep listening. It is a popular option for a 'lunch and learn' session or evening webinar.
    2. Half Day - Typically covers all content areas, includes a demonstration of skills and provides space for half an hour of skills practice or small group discussion.
    3. Full Day - After covering all content, the focus is on building confidence in the execution of skills - taking your team on a journey through the stages of the adult learning cycle; from unconscious incompetence, through conscious incompetence to conscious competence through participation in lots of role-play practice.
    4. Further coached role-play sessions (ratio of 1:1, 1:2 or 1:3) can be arranged for staff members who need to be able to take their skills to the stage where they can competently handle any situation without having to think consciously about what they're doing.

    Ready to tackle Difficult Conversations?

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