Conflict Resolution

Help resolve conflict effectively with this face-to-face workshop

Conflict Resolution training is a practical, skills-based course that teaches you how to de-escalate strong emotions and then move forward with future-focused problem-solving. Our facilitators create a safe environment that encourages participants to address tough issues with support.

What your employees will learn in this conflict resolution training:

1. How to analyse the conflict to identify the real issues and understand all the contributing factors
2. How different people respond to conflict in different ways
3. How your brain and body responds to stress/distress and how it affects your capacity for rational problem solving
4. Conflict resolution processes and tools for a range of situations
5. Learn how to listen deeply to de-escalate strong emotions and identify the underlying needs to find the best possible path forward
6. Skills for assertive communication
7. How to raise an issue without triggering defensiveness
8. How to apologise effectively when the situation calls for it
9. How to work with high conflict personalities.

Customised role-play and real life scenarios

We customise our approach and each conflict resolution workshop to address your particular issues, within your industry. Our facilitators develop role-play scenarios which are realistic for your workplace and job roles.

We like to offer participants the opportunity to practice their skills in a supportive environment so they feel confident when dealing with the emotions or anger of others in real life. 

The way we do this depends on the needs and personalities within your team. Some workplaces embrace the opportunity to participate in role-plays to practice their skills. Others prefer to discuss how they would handle a range of real-life scenarios in small groups and then practice their skills at home.

Choose what works for you

1. One Hour -Typically introduces the key concepts and provides an overview of the LEARN to listen model of deep listening. It is a popular option for a 'lunch and learn' session or evening webinar.
2. Half Day - Typically covers all content areas, includes a demonstration of skills and provides space for half an hour of skills practice or small group discussion.
3. Full Day - After covering all content, the focus is on building confidence in the execution of skills – taking your team on a journey through the stages of the adult learning cycle; from unconscious incompetence, through conscious incompetence to conscious competence through participation in lots of role-play practice.
4. Further coached role-play sessions (ratio of 1:1, 1:2 or 1:3) can be arranged for staff members who need to be able to take their skills to the stage where they can competently handle any situation without having to think consciously about what they're doing.

Ready to Resolve Conflict in your Workplace?