Giving an employee feedback… returning a call to an angry customer… asking your boss to change your working hours...
These are stressful conversations, unless you have the skills.
Courageous Conversations teaches employees how to have difficult conversations successfully. It’s a highly practical workshop where participants can observe skill demonstrations and practice their skills in a supportive environment.
The Courageous Conversations training can be delivered onsite (the facilitator will come to you) or online (useful if you have employees spread across multiple locations).
One Hour -Typically introduces the key concepts and provides an overview of the LEARN to listen model of deep listening. It is a popular option for a 'lunch and learn' session or evening webinar.
Half Day -Typically covers all content areas, includes a demonstration of skills and provides space for half an hour of skills practice or small group discussion.
Full Day -After covering all content, the focus is on building confidence in the execution of skills - taking your team on a journey through the stages of the adult learning cycle; from unconscious incompetence, through conscious incompetence to conscious competence through participation in lots of role-play practice.
Further coached role-play sessions (ratio of 1:1, 1:2 or 1:3) can be arranged for staff members who need to take their skills to the stage where they can competently handle any situation without having to think consciously about what they're doing.
