Conflict Resolution & ADR Online Training

Learn how to manage conflict in the construction industry

Our one-day workshop combines the Conflict Resolution and ADR (Alternative Dispute Resolution) corporate training and was developed specifically for the construction industry. Both courses meet NSW Procurement pre-qualification requirements (SCM1461) and separate certifications are provided for each course.

What your employees will learn in this conflict resolution and ADR corporate training

• The types and causes of conflict
• How to analyse the context of the conflict (including presenting issues, organisational culture, history of change, structural dimensions of the dispute)
• The different individual responses to conflict
• The key phases of the conflict resolution process
• The neurobiology of the stress response
• Key skills of self-regulation, active listening, assertive communication, apologising effectively and containment of high conflict personalities
• The range of ADR options available (including Dispute Avoidance Processes, Conciliation, Mediation, Evaluative Mediation, Adjudication and Arbitration)
• How to select the appropriate ADR approach for the context
• The value of constructive interest-based negotiation and when to engage this approach
• Introduction to negotiation skills, strategies and tactics

This workshop was developed by Helen Jarvis (Experienced Nationally Accredited Mediator) and Ray Fisher (40+ years' experience in the construction industry and past President of Roads Australia). It incorporates case studies and scenarios that are relevant to the construction industry.

Open interactive online seminars

The Conflict Resolution & ADR online training is led by highly experienced facilitators who run the sessions as engaging and interactive conversations.

Sessions are held on Zoom.

Online dates:

• Tuesday 15th April - 8.30am to 4pm
• Friday 23rd May - 7.30am to 3.30pm
• Friday 13th June - 7.30am to 3.30pm

Cost: $755 per person plus GST