Conflict Resolution Online Training

Learn how to resolve conflict disputes effectively while maintaining professional relationships and team cohesion

Our half-day Conflict Resolution corporate workshop gives attendees the skills to engage constructively to resolve conflicts with and between colleagues and externally with clients or customers.

What you will learn in this conflict resolution training

• Making sense of how conflict arises and escalates
• Considering the costs of conflict when we don't engage effectively
• Exploring the ways in which conflict can also be constructive
• How to analyse conflict to identify the real issues and engage with each type of issue effectively
• Exploring the extent to which individual responses to conflict may vary depending on an individual's default conflict mode, personality type, generational and cultural background and mental health
• How the brain and body responds to stress/distress during conflict and how it affects our capacity for rational problem solving
• Conflict resolution principles and processes for a range of situations
• Skills to regulate our own emotions and stay calm in the midst of conflict
• How to listen deeply to de-escalate strong emotions in others and identify their underlying needs
• Skills for assertive communication
• How to raise an issue without triggering defensiveness
• How to apologise effectively when necessary
• How to work effectively with 'high conflict' personalities



Open interactive online seminars

The Conflict Resolution online training is led by highly experienced facilitators who run the sessions as engaging and interactive conversations.

Sessions are held on Zoom.

Online dates: Please contact us for dates




Cost: $450 per person plus GST